Shipping & Delivery Policy

Last updated: 10 July 2026 · Luna Blue, Dubai, United Arab Emirates

Luna Blue is a brand name of Velare LLC FZ, Dubai, UAE. This policy forms part of our Terms & Conditions.

1. Delivery Coverage

We currently deliver across all seven Emirates of the United Arab Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.

2. Delivery Timeframe

Estimated delivery: 3 to 5 business days from the date your payment is confirmed. Business days are Monday to Friday, excluding UAE public holidays.

Delivery timeframes are estimates and not guaranteed. Remote or hard-to-reach areas may require additional time. We will notify you if we expect a significant delay.

3. Order Processing

Orders are processed once payment has been successfully received. Orders placed on weekends or public holidays are processed on the next business day.

Prepaid orders only — no Cash on Delivery. We do not offer Cash on Delivery (COD). All Orders must be paid in full using an accepted electronic payment method before they are processed and dispatched.

4. Delivery Charges

Delivery charges, if any, are calculated and displayed at checkout before you confirm and pay for your Order.

Standard delivery fee: AED 25
Free delivery on Orders over: AED 500

No VAT is applied. Product prices and any delivery charges shown are the final amounts payable. No Value Added Tax is added to your Order.

5. Order Tracking

Once your Order is dispatched, we will send you a confirmation with tracking details (where available) by email or SMS so you can follow your delivery.

6. Delivery Attempts & Receipt

Our courier will attempt delivery to the address you provide. Please ensure the address and contact number are accurate and that someone is available to receive the Order. If delivery cannot be completed after 2 attempts, the Order may be returned to us and we will contact you to arrange redelivery or a refund to your original payment method.

7. Incorrect Address

We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by you. Additional delivery charges may apply for redelivery in such cases.

8. Inspecting Your Delivery

Please inspect your Order on receipt. If the packaging is damaged or the Product appears faulty or incorrect, contact us within 24 hours. See our Return, Refund & Exchange Policy for details.

9. Delays Beyond Our Control

We are not liable for delays caused by events outside our reasonable control, including weather, customs, courier disruptions or public emergencies. We will work with our delivery partners to complete your Order as soon as possible.

10. Contact

Email: contact@velare.ae
Phone / WhatsApp: +971 4 344 3823 / +971 56 248 6033
Address: 6th Floor, Grandstand, Nad Al Sheba, Meydan, Dubai, UAE